Senior Project/Product Manager

·     Created plans and communicated deadlines to complete projects on time.

·     Drove operational improvements which resulted in savings and improved profit margins.

·     Worked with customers to understand needs and provide excellent service.

·     Developed and maintained hiring and onboarding process for remote developers

·     Prepared variety of different written communications, reports and documents.

·     Developed and implemented performance improvement strategies and plans to promote continuous improvement.

·     Developed team communications and information for meetings.

·     Resolved conflicts and negotiated mutually beneficial agreements between parties.

·     Developed and maintained courteous and effective working relationships.

·     Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Demonstrated respect, friendliness and willingness to help wherever needed. 

·     Used critical thinking to break down problems, evaluate solutions and make decisions.

·     Identify key functions and customer value for business model development and outline the overall product

·     Learned new skills and applied to daily tasks to improve efficiency and productivity.

·     Led projects and analyzed data to identify opportunities for improvement.

·     Conducted research, gathered information from multiple sources and presented results.

·     Developed team communications and information for meetings.

·     Collaborated with team members to achieve target results.

·     Used coordination and planning skills to achieve results according to schedule.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

·     Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.

·     Increased company revenue $400 000 per year through aggressive new market strategies and company development.

·     Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.

·     Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

·     Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.

·     Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

·     Built productive relationships with industry partners and competitors to support strategic business objectives.

·     Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

·     Negotiated terms of business acquisitions to increase business base and solidify market presence.

·     Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

·     Worked with department heads to address team needs and offer high-level support for everyday operations.

·     Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.

Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.