Virtual Desktop Infrastructure (VDI) Support Engineer

Must have skills:

• VMWare Horizon View VDI, thin clients Microsoft Office, Visio
• Extensive expertise in VMware administration, Active Directory, Citrix, XenApp, RDS
• Expertise in VMware virtual desktop infrastructure (VDI) administration, working knowledge of server, network, personal computer (PC) and application deployments
•  VMware ESXi, Microsoft Windows Server 2008, 2012 and 2016 operating systems, Microsoft Windows 7, 8 ,10 and MAC operating systems
• BMC-Helix or other relevant ITSM tool
• Flexible to work in 24x7 shifts

Breakdown of Duties:

• Support and manage VMware Horizon View (VDI) infrastructure
• Responsible for analysis, administration and support of VMWare Horizon View VDI, thin clients, and other VDI-related technology
• Provisions servers including: adding, allocating and managing vDisks for end-user devices
• Develop scripts to automate the monitoring of VDI environment
• Responds to End User requests for technical support and assistance within established procedures
• Desktop Pool build and maintenance
• VMware Horizon 7 Admin Support
• User assignment/entitlement
• Template build and maintenance
• VMware AppVolumes Administration support
• AppStack build, Packages Installation and maintenance
• Guest Operating System support
• Standard service fulfillment requests
• Check failed backups and errors
• Support issues and assist team for back up
• DR testing and restoration
• Experience provide planning, installing, configuring, and upgrading support for VMware Horizon View environment
• End-to-end administrative support for the transformation of Win 7 Infrastructure onto Horizon based VDI Infrastructure running windows 10 with linked and full clones